Refund policy

BullBoulder – Refunds & Returns Policy

At BullBoulder, your satisfaction is our top priority. We strive to provide high-quality products and an exceptional shopping experience. This policy outlines the guidelines for returning products to us.

1. Returns Eligibility We accept returns for unused products in their original packaging. Once a product has been used, we cannot guarantee its safety for a future customer — we only sell brand new, unused items. We do not accept returns for complaints of "rattle," as hitch rattle is a common fit issue caused by receiver tolerances that vary by vehicle. Please thoroughly inspect your order upon arrival before opening any sealed packaging.

2. Damaged or Defective Items If you receive a damaged or defective item, contact our support team within 7 days of delivery. We may request photos to facilitate the process. Once approved, we'll provide return instructions and send a replacement.

3. Incorrect Orders If you receive the wrong item, notify us within 7 days of delivery and we'll arrange a return and issue a replacement or refund, depending on your preference.

4. How to Initiate a Return Email contact@bullboulder.com with your order number and reason for returning. Our team will respond promptly with instructions. Please ship returns using a trackable shipping service. Return shipping costs are the customer's responsibility, except for damaged, defective, or incorrect items.

5. Refund Processing Once we receive your return tracking number, your refund will be processed to your original payment method within 7 days. Outbound shipping fees are non-refundable.

6. Exchanges We cannot process exchanges for used items due to safety reasons. For damaged, defective, or incorrect items, please refer to sections 2 and 3 above.

If you have any questions, don't hesitate to reach out at contact@bullboulder.com. Thank you for shopping with us!

Return Address: BullBoulder Returns 15001 E Beltwood PKWY Addison, TX 75001